Recover Password

Help & Support

Frequently Asked Questions

Here you can find answers to the most common questions.

How do I schedule my first tutoring session?

Scheduling your first session is simple! Just create an account, select a tutor and time slot that works for you, and confirm your booking. You’ll receive a confirmation email with session details, materials, and access links.

What qualifications do your tutors have?

All of our tutors have advanced degrees in mathematics or related fields. Many also hold teaching certifications and bring years of classroom experience. Each tutor is thoroughly vetted through background checks, skills assessments, and trial sessions.

Can I switch tutors if needed?

Of course! If you feel a different tutor might better suit your learning style, you can request a change at any time. We'll help you find the right match at no additional cost.

What technology do I need for online sessions?

All you need is a computer or tablet with a stable internet connection, a webcam, and a microphone. Our platform works in most modern browsers—no downloads required. We also provide technical support if you run into issues.

How is student progress tracked?

We track progress through regular assessments, completed assignments, concept mastery, and goal achievements. Students and parents receive monthly progress reports highlighting strengths, areas for improvement, and next steps.

What is your cancellation policy?

Cancellations must be made at least 24 hours in advance to avoid charges. In emergencies, we review situations individually. You can cancel or reschedule via your dashboard or by contacting our support team.

Do you offer group discounts?

Yes! We offer discounted rates for small group sessions (2–4 students), perfect for families or friends learning together. Contact us for a customized quote based on your group’s needs.